As a Care Associate t the Mobile Office you are responsible for establishing contact with customers in order to gather information from those customers who are unable to maintain their financial obligations in a timely and accurate manner reflecting departmental guidlines; inform customers of the variety of repayment options available on their account in a professional, factual and friendly manner in order to both recover outstanding debt and maintain customer patronage and loyalty; respond with a sense of urgency to a variety of customer inquiries, providing accurate and complete information. MINIMUM QUALIFICATIONS
Applicants for this job will be expected to meet the following minimum qualifications. Education
*High school diploma/GED required
Experience
*Minumum six months customer service, call center and/or sales experience preferred
Other
*Basic knowledge of MS Word and Excel required
*May be required to pass job related assessment
*May be required to undergo and pass applicable drug and background checks
*Must receive a passing score on FDCPA and other job related assessments
At West, we offer a variety of benefits to our employees including competitive compensation, comprehensive health coverage, 401(k) retirement plan, tuition assistance, paid holidays, and paid time off.
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